Our platform is designed for:
• Gramin Dak Sevaks (GDS) preparing for MTS exams
• MTS staff preparing for Postman/Mail Guard exams
• Postal staff preparing for PA/SA promotions
• Anyone interested in India Post departmental exams
• Working postal employees looking for flexible learning options

Currently, we provide digital study materials that can be downloaded and printed if needed. Our platform focuses on digital learning with PDF notes, video lectures, and online practice tests. This approach allows us to provide updated content regularly and keep costs affordable for our students.

If you didn't receive the verification email:
• Check your spam or junk folder
• Ensure you entered the correct email address
• Wait for a few minutes as emails can sometimes be delayed
• Try resending the verification email from your account dashboard
• If the issue persists, contact our support team at support@postalprepacademy.in

Yes, you can change your registered email address by:
1. Logging into your account
2. Going to "Account Settings"
3. Clicking on "Edit" next to your email address
4. Entering your new email address
5. Verifying the new email through a confirmation link
Note: This process requires access to both your old and new email addresses for security verification.

We update our course content regularly to ensure it remains relevant and effective:
• Monthly: Current affairs and recent developments in India Post
• Quarterly: Updates based on changes in exam patterns or syllabi
• Bi-annually: Comprehensive review and enhancement of all course materials
• As needed: Immediate updates when exam notifications or patterns change
All enrolled students receive these updates at no additional cost during their access period.

Yes! PostalPrep Academy is fully responsive and works on all devices:
• Smartphones: Our mobile-optimized website works on all Android and iOS devices
• Tablets: Perfect for studying with larger screens
• Computers: Access through any web browser on Windows or Mac
• Offline Access: Download study materials for offline viewing (where available)
Your progress syncs across all devices, so you can start on one device and continue on another.

Due to the digital nature of our products, we generally do not offer refunds for purchased courses or mock tests. However, exceptions may be made in certain cases:
• Technical issues: If you experience significant technical problems that prevent access to purchased content
• Duplicate charges: In case of accidental duplicate purchases
• Course cancellation: If we cancel a course you've purchased (full refund)

Refund requests must be made within 7 days of purchase. To request a refund, please contact our support team with your purchase details.

No, there are no hidden fees. The price displayed for each course is the final price you pay. This includes:
• Full access to all course materials
• Mock tests and practice questions
• Regular updates during your access period
• Customer support

The only additional charge would be applicable taxes as per government regulations, which will be clearly displayed before payment.

Our platform works on most modern devices and browsers:
Recommended Browsers:
• Google Chrome (version 70 or later)
• Mozilla Firefox (version 65 or later)
• Safari (version 12 or later)
• Microsoft Edge (version 79 or later)

Internet Connection:
• Minimum 2 Mbps for standard video quality
• 5 Mbps or higher for HD video quality

Device Requirements:
• Smartphones (Android 8.0+/iOS 12+)
• Tablets (Android 8.0+/iOS 12+)
• Computers (Windows 7+/Mac OS X 10.12+)

If you're experiencing video playback issues:
1. Check internet speed: Ensure you have a stable connection with sufficient bandwidth
2. Reduce video quality: Most videos allow you to select a lower resolution
3. Close other applications: Bandwidth-heavy applications can affect playback
4. Try wired connection: If using WiFi, try a wired Ethernet connection for stability
5. Restart your router: Sometimes restarting your network equipment helps
6. Clear browser cache: Old cached data can sometimes cause issues

If problems persist, try accessing at a different time when network congestion may be lower.